- We accept American Express, Visa, MasterCard and Discover.
- You will be redirected to PayPal to complete your transaction.
FAQ
FAQ & CUSTOMER SERVICE
Q: WHEN WILL MY ORDER BE DELIVERED?
A: All orders are processed and shipped within 1-3 business days. Our current shipping times are 3-7 Business Days (USA), 3-7 Business Days (Canada).
*All international estimates will be calculated and displayed at checkout*
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: When checking out, you will be given the option to pay by bank issued credit/debit card or PayPal.
Credit Card
Q: WHAT IF I ACCIDENTALLY LIST AN INCORRECT SHIPPING ADDRESS?
A: Please email support@courtcandystore.com immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”
Q: WHEN A PRODUCT IS OUT OF STOCK HOW SOON WILL YOU RESTOCK?
A: We are constantly updating the store, and items in this store tend to sell out quickly. Follow our Instagram @courtcandyofficial for new drops and restocks.
Q: WHY HAS MY ORDER BEEN CANCELED?
A: When your order has been canceled you'll receive an email specifying the reason. Your transaction will be removed within 30 days after it first appeared.
Q: WHAT HAPPENS WHEN THERE IS FRAUDULENT ACTIVITY ON MY ACCOUNT?
A: With cases of fraud, we always disable the account that was used to place the order, to prevent any sort of similar situations from happening again. Please follow up with your bank and customer service at support@courtcandystore.com for any details that may have been missed.
Q: I WANT SOMETHING ON THE SITE, BUT YOU DONT HAVE MY SIZE! DO YOU DO CUSTOM ORDERS?
A: We do not do custom orders of any kind. We try our best to accommodate all of our customers sizing needs, however, sizing selection is up to the company. Whatever sizes we have available are up for sale.
Q: ONCE I HAVE PLACED MY ORDER, HOW DO I CHECK THE STATUS?
A: When your order has been fulfilled you will receive a tracking number to follow your order as it is on its way.
Q: I NEED TO ADJUST MY ORDER, HOW DO I DO SO?
A: If you would like to adjust/cancel your order, and place a new one for the correct quantities and items please contact us via email or Instagram DM as soon as possible.
Q: I PURCHASED A PREORDER ITEM, WHERE DO I FIND MORE INFORMATION?
A: For specific information on when a pre-ordered item will ship please refer to the item description or contact us via email at support@courtcandystore.com
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes we do. See Shipping Policy for more information.
Q: WHAT IS YOUR SHIPPING POLICY?
A: To view our Shipping Policy please click on our "Shipping Policy" link located at the bottom of this page
Q: DO YOU HAVE A SIZING CHART?
A: Sizing charts are located on all product pages below the products description.
Q: WHAT IS YOUR REFUND POLICY?
A: We have a NO RETURN policy on all items. Please check the sizing guide to make sure your order is the right fit. We do not offer refunds at this time.
Q: MY ORDER IS INCORRECT, WHAT DO I DO?
A: If you've received:
- An incorrect size or item
- An order with a missing item
- A damaged item
- The incorrect order altogether
Contact customer service at support@courtcandystore.com. Be sure to include your order number and which item(s) are incorrect or damaged.
CUSTOMER SERVICE
Q: HOW DO I CONTACT A REPRESENTATIVE AT COURT CANDY?
A: For concerns or information of any kind please email us at our head of customer at support@courtcandystore.com.